Cityblock increases clinician productivity 17%+
Cityblock is a transformative, value-based primary care company that serves over 100,000 Medicaid and Medicare-Medicaid dually eligible beneficiaries. Their practices deliver integrated clinical care, behavioral health services, and social care – at home, virtually, and in communitybased clinics. Cityblock partners with 4 of the top 5 national Medicaid health plans, and operates in 15 markets across 7 states in the US.
Cityblock is focused on meeting patients where they are – at home, virtually, or in community-based clinics. To continuously expand on their commitment to patient convenience, Cityblock maintains centralized operations alongside decentralized market-specific workflows. To meet their growing patient demand while maintaining their clinician and frontline resources, Cityblock partners with Axle Health to streamline and support their complex workflows without adding complexity for clinicians, schedulers, managers or patients.
In the three months following its switch to Axle, Cityblock increased completed home visits with reduced drive time; decreased time spent scheduling and managing field teams; and optimized resource allocation across markets and visits.
How Cityblock increases clinician productivity and saves operations hours.
Streamlined Scheduling & Optimized Routes
Axle generates optimal visit dates and times that include: drive time, service duration, eligibility, territory coverage, and patient and clinician availability – whether the visit needs one or many clinicians in the same place, or across multiple locations (e.g. in-home and virtual). Offset visit times and top of license prioritization ensure clinicians are most effectively utilized. Schedulers or clinicians simply pick a time or range of times that work best for the patient - increasing the patient show rate while decreasing hours spent on scheduling. Axle’s proprietary routing algorithms generate ultra efficient routes for clinicians - reducing drive time and increasing productivity.
Simplified Workforce Management
Axle’s flexible workforce management tools allow central leadership, market-level managers, and clinicians to manage schedules, while leveraging robust analytics to easily flex staffing hours and geographic coverage to meet patient demand – all in just a few clicks.
Real Time Centralized Operations
Axle’s mobile app for clinicians and dashboard for schedulers and managers provide real-time schedules, visit tracking and management, clinician location and mileage, and patient communication. Clinicians work out of the Axle app and maintain clinical documentation in their EMR, and schedulers/managers work solely out of Axle. Centralized visibility across clinicians, patients, and visits allows schedulers/managers/leadership to scale their capacity without increasing headcount.
Unified Systems Through Seamless Integrations
Axle is built exclusively for enterprise healthcare organizations and makes integrations easy. Cityblock connects their EMR and CRM tools via Axle’s comprehensive API access and custom integration platform - ensuring data flows across all systems while reducing the number of systems each user needs to access to complete their workflows.
Help your team be more
productive with fewer clicks
Let’s talk about how Axle can transform your operations.
